If you are experiencing a sewer back up, please read the “what to look for” section to determine who to call.
What to look for
Sewer water comes up only after you have discharged water (e.g. flushing the toilet, draining the sink, running a washing machine, etc.). This indicates a blockage in the sewer service line to the home and you should contact a plumber. A video of the line should be taken if the plumber suspects the problem is with the City’s main line.
Sewer water comes into the basement even if you are not discharging water in your house. This would indicate a possible blockage in the City main line, please contact the Operations & Environment Services Department at 250-427-9660 (250-427-4114 after hours).
While the City of Kimberley strives to clean and inspect all sewer main lines regularly, it is still possible for a sewer main to plug up and allow water and sewage to flow into the dwellings it serves. To avoid this unfortunate situation, we recommend that all households install a backflow preventer device on their sewer line to prevent any damage to your residence. Please call the Operations & Environment Services Department for more information at 250.427.9660 or by email at firstname.lastname@example.org
Please note that the City of Kimberley Bylaw No. 2415 section 8 reads, “Each owner shall be solely responsible for the installation of the sewer line, backflow preventer and the maintenance of both the sewer line and the service pipe.” (Bylaw 2427, Amnd 1)
The City of Kimberley Operations Committee recommends that all households install a backflow device on their sewer line to prevent any damage to your residence.
Call Operations and Environment Services at 250.427.9660 for more information.